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Shipping policy

Delivery options depend on the items in your bag, your destination and the order value. Enter your complete delivery address at checkout to see the shipping methods and charges available before you pay. A country in the address selector does not by itself mean that a rate is available for every address or order.

Processing and transit are separate

We normally process an order within 1–3 business days after payment is confirmed. Orders received on weekends or public holidays begin processing on the next business day. This is the time to prepare an order for dispatch, not a promise that the parcel will arrive within three days. Peak periods can affect preparation times.

Transit starts after the parcel is handed to the carrier. Delivery estimates depend on the service and destination; weather, customs checks and local delivery conditions can affect them. Review any estimate shown for your address at checkout. If an expected dispatch date changes, we will contact you about the delay and the options for the unshipped order, including cancellation and refund where applicable.

Shipping charges and availability

Review the shipping line after entering your address and applying any discounts. Some order values qualify for a zero-cost rate in some destinations; there is no single free-shipping threshold for every market. For international orders, check whether taxes or duties are included in your total. Questions about local import charges can be directed to the relevant customs office before ordering.

If no method appears, or a fee looks unexpected, do not submit payment. Email your destination country, postal code, items and subtotal to customer service so we can check the available rate. Please do not send card details.

Before the parcel leaves

Check the recipient name, street and apartment or suite number, city, postal code and country on the order confirmation. If something is wrong, email us promptly with the order number and corrected information. We can review a change request before dispatch; changes may no longer be possible after the parcel has been handed to the carrier.

Tracking and delivery problems

  • No dispatch email: Check the inbox and spam folder for the address used at checkout. If the usual processing period has passed, send us your order number for an update.
  • Label created, no movement: A label can appear before the carrier records its first scan. If tracking remains unchanged beyond the estimate, send the tracking reference to us.
  • Marked delivered, not received: Confirm the address and check with your household, building desk or designated delivery location. If the parcel is still missing, contact us with the order number and tracking event so we can help investigate.
  • Damaged, incorrect or missing item: Keep the packaging and take a clear photo of what arrived. See Returns & Exchanges for the next steps.

Shipping support

Email uwbp6865@outlook.com, Monday–Friday, 9:00 AM–6:00 PM Eastern Time. For an existing order, include the order number, delivery country and a short description of the issue. Our business mailing address is not a return warehouse; contact us for return instructions before sending merchandise.