Returns & Exchanges
If a size or style does not work for you, email uwbp6865@outlook.com to request a return or exchange within 30 days of delivery. Include the order number and the item you wish to return. We will tell you where to send it and how to identify your parcel.
Eligible condition
Items returned because of fit, color or preference should be unused, unworn, unwashed and unaltered, with the original tags attached and the original packaging intact. Please check the product page for any item-specific hygiene or safety restriction before ordering. If an item arrived damaged, defective or different from what you ordered, contact us even if the packaging was opened to inspect it.
How to request a return
- Write to us. Use “Return request — [order number]” as the subject. In the message, identify each item, color and size, state the reason, and tell us whether you prefer a refund or an exchange. Do not include a card number or bank details.
- Get the correct return instructions. We will check the request and provide the return destination and any labeling instructions. Please wait for these instructions before buying a shipping label or sending your parcel. We use the New York address on our Contact Us page for business correspondence.
- Send the item and keep proof. Pack it so the item and tags are protected. Include the order reference as instructed. Keep your carrier receipt and tracking number until your return is resolved.
Who pays for return shipping?
You pay the return shipping if you change your mind or return an item because of fit, color or personal preference. If we sent the wrong item or your item arrived defective, UMEYD pays the return shipping. Email us before paying for postage so we can give you the instructions for your return.
Damaged, defective or incorrect items
Please email us within 7 days of delivery with the order number, a description of the problem and, where possible, photos showing the item, the relevant detail and the packaging. Please do not pay to send the item back before contacting us. We will review the issue and explain the appropriate next step. These reporting guidelines do not limit consumer rights that apply by law.
Exchanging a size or color
Tell us which size or color you would prefer. Exchanges depend on availability when the request is processed; sending a request does not reserve stock. If the requested option is unavailable, we will discuss the available alternatives with you rather than send a different item without agreement.
Refunds and following up
After the returned item is received and inspected, we will notify you of the outcome. Approved refunds go back to the original payment method. Your issuer controls when the credit appears on your statement. If you have received a refund confirmation but cannot see the credit, check with the issuer and then email us with the order number and refund date.
Customer service: Monday–Friday, 9:00 AM–6:00 PM Eastern Time, by email. For a parcel still in transit, see Shipping Information. For billing questions, see Payment Methods.