FAQs
Quick answers about shopping with UMEYD. If your question is about a particular garment or order, email uwbp6865@outlook.com and include the item name or order number.
How do I choose my size?
Choose the right size type first, if more than one is offered, then select a color and size. Read the fit and fabric notes for that style. A stretch-knit tee and a tailored jacket can feel different in the same size. If you are unsure, send us the product link and tell us how you like your clothes to fit.
How should I care for my garment?
Check the care notes on the product page before ordering. When the garment arrives, follow its sewn-in label; the right washing, drying or ironing method depends on the fabric and construction.
Which payment methods and currencies can I use?
The methods available for your order are shown at checkout. Check the currency displayed next to the final total before authorizing payment. See Payment Methods for payment questions, including what to do after an unsuccessful attempt.
What if I do not receive an order confirmation?
Check your spam or junk folder and the email address used at checkout. If you are unsure whether an order was placed, email us the purchase date and amount before placing the order again. Do not send card or login details.
Can I cancel or change an order?
Contact us as soon as possible with the order number and the exact change requested. We will check whether the order can still be changed before dispatch. If it has already shipped, see Returns & Exchanges for the options after delivery.
When will my parcel arrive and how much is shipping?
Processing time and transit time are separate. Delivery time depends on the destination and service, and available delivery options and shipping charges are shown at checkout. See Shipping Information for details.
How do I track my shipment?
Open the tracking link in your shipping confirmation. A label can be created before the carrier records its first scan. If tracking stops updating or the expected date passes, email us your order number and the latest tracking message.
How do returns and exchanges work?
Eligible items may be returned or exchanged within 30 days of delivery. Keep items unworn, unwashed and in original condition, with tags and original packaging. Email us for instructions before sending any parcel. For damaged or incorrect items, contact us within 7 days of delivery with the item details and a photo if available. See Returns & Exchanges for complete terms.
Where does my approved refund go?
Approved refunds are issued to the original payment method after the returned item is received and inspected. The time it takes to appear on your statement also depends on your payment provider. Email us if you need help identifying a refund for a particular order.
How do I contact customer service?
Email: uwbp6865@outlook.com
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time.
Contact Us explains what to include in your message. For requests involving personal information, see our Privacy Policy.