Customer Service

Find help with a UMEYD order from the first size question to delivery or return. If a guide below does not answer your question, send our team the product link or order number and tell us what you need.

Email: uwbp6865@outlook.com
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time.

Choosing an item

Check the size type, color and size selected on the product page. Review the fit, material and care details for that particular style. If you are between sizes, tell us which garment you are considering and how you like it to fit.

At checkout

Before placing an order, review the delivery address, selected items, currency, delivery charge and total. The available payment options appear at checkout. Payment Methods explains what to do if an attempt is declined or a charge looks unfamiliar.

After an order is placed

Keep your confirmation email. If you entered the wrong address or want to change an item, email us promptly with the order number and the requested correction. We will check the order’s status; a change cannot be guaranteed once processing or dispatch is underway.

Tracking and delivery

Use the tracking link in your shipment email. If tracking shows delivery but you cannot locate the parcel, check the delivery notes, your usual drop-off location and anyone who may have accepted it. If it is still missing, send us the tracking status and order number. See Shipping Information.

Returns, exchanges and refunds

Email us before posting an item. We will use the order details to confirm eligibility, instructions and the correct destination. For a size exchange, include your preferred size and color. See Returns & Exchanges for the return window and refund process.

Write to us

Use Contact Us for the details to include and our business correspondence address. Our Privacy Policy explains how we handle the information you share with us.