Contact Us
Email UMEYD for help choosing a size, locating a delivery, or starting a return. We handle customer service by email, so you can keep the order details and our reply together.
Email: uwbp6865@outlook.com
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time.
You can write at any time. Messages are reviewed during service hours. If you have already contacted us about the same order, reply to the existing email thread so we can see the earlier details.
What to include
- Before you buy: Send the product name or link, the color and size you are considering, and what you would like to know. For fit advice, tell us whether you prefer a close or relaxed fit.
- An existing order: Include your order number, the email address used at checkout, and the item concerned. For a delivery question, include the tracking status if you have one.
- A return or exchange: Tell us the item, delivery date, reason for the request and, for an exchange, the size or color you would prefer. See Returns & Exchanges before mailing anything.
- A damaged or incorrect item: Describe what arrived and how it differs from your order. A clear photo of the item or affected area can help. Cover any personal information on package labels.
- A payment question: Include the order number if one exists, the date, amount and the wording of any error. Never send your full card number, security code, password or one-time verification code.
An example email
Subject: Size exchange — order [your order number]
Message: “I received [item name] in [size and color] on [date]. I would like to exchange it for [requested size]. Please let me know the next step.”
Business correspondence
UMEYD
123 Fashion Avenue, New York, NY 10018, United States
www.umeyd.com
This is our mailing address for business correspondence. Please do not send merchandise here. For a return, email us first and use the return instructions provided for your order.
Useful information
Payment Methods · Shipping Information · Returns & Exchanges · Privacy Policy